Unless otherwise stated in a specific promotional offer detail, all TBI Broadband Network Service orders are subject to a standard installation fee of $596.00 – $936.00 and Network Access fee of $50.00 per month. In addition to any applicable taxes.
All TBI Services are also subject to additional fees, including, but not limited to overage charges, an unreturned Equipment fee, an early termination fee, insufficient funds fees, late fees, and reconnect fees as set forth below:
|Data Overage Charges||Per Occurrence||$30.50 per 50GB increments.|
|Unreturned Equipment Fee||30 Days After Cancellation||$300 or cost of Equipment, whichever is greater.|
|Service Plan Upgrade Fee||Per Occurrence||$250|
|Paper Statement fee||Per Month||$5.00|
|Insufficient Funds / Returned Check Fee||Per Incident||Fee will be at or below the maximum amount allowed under applicable state law.|
|Payment Due Date||15 Days After Invoice Date|
|Payment Late Date||8 Days After Due Date||$20.00 per month delinquent|
|Service Interruption Date||25 Days After Due Date||Reconnect fee, as provided below if service is restored.|
|Official Disconnect||35 Days After Due Date||Reconnect fee, as provided below if service is restored.|
|Account Balance Submitted to Collections||55 Days After Due Date||Reconnect fee, as provided below if service is restored.|
|Reconnect Fee(s)||Upon request after Service Interruption or Official Disconnect||$35 plus the first month of service if before equipment retrieval.
$100 plus the first month of service if after equipment was retrieved.
|Reconnect Fee(s)||Upon request after Submission to Collections||$149, account must be current, first month of service and setup of account auto pay.|
|Maximum Suspension When Moving TBI Service||30 Days||No charge for one move per term of
Effective date: 7/1/18